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I was given a Louis Vuitton product as a gift. How should I proceed if I need to have the item repaired?

If you wish to have a Louis Vuitton gift repaired, please visit one of our stores. You can locate the store nearest to you here 

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New Zealand

Our sales team will be happy to assist you, answer your questions and provide a cost estimate and repair time. We encourage you to book an in-store appointment in advance, to ensure the swiftest service.

Kindly note that in order to guarantee their quality, Louis Vuitton items are repaired exclusively in our workshops, by our leather craftsmen.

These topics might be helpful

  • I was given a Louis Vuitton product as a gift. How should I proceed if I need to have the item repaired?
  • Will it be possible for the recipient to modify the selected delivery date or time slot?
  • Is it possible to have a gift order sent directly to the gift recipient?
  • I received a gift purchased from Louis Vuitton. Can I exchange or return it? If so, how do I proceed?
  • Is an invoice included in the packaging of a gift item? If so, does it indicate the price of the gift?
  • What is included inside a Louis Vuitton gift box?
  • What does a Louis Vuitton gift box look like?
  • How can I ensure that my gift will arrive on time?
  • The gift I selected is currently unavailable. What can I do?
  • May I include a personal message when I order an item as a gift?
  • Does Louis Vuitton offer personalization services for gift items?

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