How do I return or exchange my online order?

At Louis Vuitton, we hope you are delighted with your purchase. However, if you intend to exchange or return your order please review the following. 

Policy

• Complimentary exchanges & returns within 30 days of delivery.
• Item in perfect & sellable condition.
• Include original invoice, packaging, leaflets and certificates.
• Personalised items cannot be exchanged or returned.
• All returns are to be sent via NZ Post. We cannot be held responsible for the parcel being lost in transit and shipping charges will not be reimbursed when sent from another carrier.

How to Register your Exchange/Return

Register your exchange or return online by following the below steps, or alternatively contact Client Services for assistance.

1. Go to your MyLV account, under "My purchases", select "Request an exchange/return" on the relevant product and follow the steps.
2. Once the return/exchange is confirmed, follow the steps to return the initial product (identical to the return procedure described below).
3. The new exchanged product will be shipped upon validation of the return item.​​​​​​

Prepare your package:

• Place your item in its original packaging along with the original receipt
• Affix the NZ Post label, included within your order, on your package: Cover old address labels with the new label, do not seal your package (this will be done upon collection).

Return your order via NZ Post. Locate your nearest NZ Post Shop here.

For online courier returns, kindly allow up to 30 days for processing. You may also return your online purchase directly to a Louis Vuitton Store.

Should you require further information, please contact Client Services on 0800 586 966 where one of our Client Advisors would be delighted to assist you.